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Caregiver Support Services

Caregiver Support Services
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Caregiver Support Services

TotalCare addresses the physical and mental needs of carers by offering stress-relief activities, carer training, and tailored caring solutions. Additionally, the TotalCare Oasis - Support Centre for Caregiver of Elderly provides a tranquil and comfortable environment where carers can enjoy a moment of peace in this spiritual oasis, helping them recharge on their journey.

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Introduction to TotalCare Oasis

As Hong Kong's population ages, having an elderly family member is increasingly common. When health declines and long-term care is needed, carers often face overwhelming pressure from daily responsibilities and care demands, which can lead to significant emotional strain. Many feel isolated, losing touch with their social lives and lacking support during challenging times.

 

TotalCare established "TotalCare Oasis", a sanctuary for carers to find relief and support. Here, they can momentarily set aside their worries, recharge, and enjoy a peaceful respite from their journey.

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Calmness, Confidence, and Support

At "TotalCare Oasis," carers can enjoy a comfortable space that offers tranquility and the option to temporarily entrust their elderly family members to the Haven of Hope Memory Care Centre for Elderly (Hong Kong West) located in the same Kwun Lung Lau. This allows them to set aside their caring responsibilities and alleviate physical and mental stress. "TotalCare Oasis" also hosts a variety of activities designed for carers, including fun group sessions, self-motivation activities, and stress relief exercises, enabling them to make new friends and establish a healthy social life.

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Disclaimer

The information contained on this website of Haven of Hope Christian Association (hereinafter referred to as "the Association") is for reference only. Although the Association has tried its best to ensure that the information on this website is accurate, the Association does not guarantee that the information is accurate. The Association will not be held legally responsible for any errors or omissions.

Users who link from our website to web pages provided by other organizations must note that these web pages are compiled and provided by the organizations that own the web pages. The Association is not responsible for the content of web pages linked to this web page, nor is it responsible for any loss or damage caused by the use of such links.

General Principle

In compliance with the Personal Data (Privacy) Ordinance, Haven of Hope Christian Service (HOHCS) and/ or its service units is committed to safeguard the personal information of web users. Personal data, including but not limited to name, telephone number, facsimile number, address, email address, record of donation will only be collected to organize, coordinate and carry out activities to support or encourage charitable and /or health related works organized and undertaken by HOHCS and/ or its service units and to publicize and promote such works. All reasonably practicable actions shall be taken to ensure that personal data collected and retained are accurate and securely protected. No personal data shall be disclosed to other organization or individuals without consent of the web users.

Collection and Use

When web users visit the website of HOHCS, our service provider will only record their IP address and the pages browsed. No personally identifiable information shall be collected. The aggregate information about the number and types of visitors will be used for conducting analysis for website improvement.

Storage and Access

All personal information that web user provides to HOHCS is secured on HOHCS's server with restricted access. HOHCS reserves the right to use agents, who are bound by strict confidentiality guideline, to perform storage and processing functions. Only designated staff or agents are permitted to view user’s personal data.

Online Registration / Online Donation

When web users register or donate, their personal information will be securely encrypted, in which credit card information will only be collected by the Visa/Master companies via their payment gateway for the purpose of processing the donation payment. HOHCS will not disclose any of such information. Other personal information such as donor's name, telephone number, facsimile number, address, email address and record of donation will only be used for the purposes of issuing and sending of donation receipts and mailing of promotional materials by HOHCS.

Update and Removal

If web users would like to update or remove their personal information from the database of HOHCS, please email your request to crd@hohcs.org.hk or write to our Communications and Resource Development Department. Address is as follows:
Communications and Resource Development Department
Haven of Hope Christian Service
7 Haven of Hope Road
Tseung Kwan O, NT
Hong Kong